Privacy Policy

Personal information is used for purposes connected with providing and administering the website and its services. We seek to collect and use information fairly and only for legitimate operational, safety, legal or support purposes.

• Creating, maintaining and securing your player account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and eligibility, and completing customer due diligence checks.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, security incidents and other unlawful or unauthorised activity.
• Providing customer support, responding to questions and resolving complaints or account issues.
• Meeting legal, regulatory, taxation, accounting, responsible gambling and other compliance obligations that apply to the service.
• Improving website performance, user experience, security, products and internal processes.
• Sending service messages, account notices and other essential communications.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
• Enforcing our terms, protecting our rights and the rights of players, and managing disputes or legal claims.

We may combine information collected from different sources where this is reasonably necessary for these purposes. Automated tools may assist with security, risk, verification or account monitoring. Where appropriate, a matter may be reviewed by a person or we may request additional information before taking action.

Sharing information

We may share relevant information with trusted service providers that help us provide, secure and support the website. These providers may include identity and verification services, payment providers, technology and hosting providers, customer support platforms, fraud prevention services, professional advisers and communications providers. They are expected to handle information securely and only for authorised purposes.

Information may also be disclosed where necessary to meet a legal obligation, respond to a valid request, protect players or the public, investigate suspected wrongdoing, enforce our terms or defend a legal claim. If the website or part of its operations changes ownership or structure, information may be transferred as part of that process, subject to appropriate protections.

Some providers or recipients may process information outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling, security and confidentiality in accordance with applicable requirements.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to identity checks, legal exceptions, security requirements or other valid limitations.

• Access: ask for access to personal information held about you and, where appropriate, information about how it has been used or disclosed.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your personal information where there is no continuing legal, security or operational reason to keep it. Deletion may not be available for records that must be retained by law or are needed to resolve a dispute.
• Marketing consent: withdraw your consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact us directly.

To exercise your data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact privacy support at support@thepokiesnetcasino.wtf. Please explain your request clearly and provide enough information for us to identify your account. We may ask for reasonable proof of identity before disclosing or changing personal information.

We will consider and respond to privacy requests within a reasonable timeframe. If we cannot fulfil a request, we will explain the reason where permitted. Closing an account does not automatically remove all information, because certain records may need to be retained for legal, security, fraud prevention, transaction, dispute or responsible gambling purposes.

Marketing and communications

We may send essential messages about your account, transactions, security, service changes or requests for information. These messages are operational and may continue even if you opt out of promotional marketing. Where permitted, promotional communications may be sent according to your preferences and consent. You can withdraw marketing consent by contacting support@thepokiesnetcasino.wtf or by using the unsubscribe facility included in the relevant message.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, our practices or applicable requirements. The updated version will be made available on the website with a revised date or other notice where appropriate. You should review this page periodically so you understand how information is handled. Continuing to use the website after an update may indicate acceptance of the revised policy, to the extent permitted by law.