Responsible Gaming

At The Pokies Net Casino, gambling should be an entertaining leisure activity, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, making informed choices and keeping gambling within your personal limits. This page provides practical information to help you stay in control and outlines steps you can take if gambling is no longer enjoyable or manageable.

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Keep gambling in perspective

Casino games are based on chance. Results are random, and there is no reliable strategy that can guarantee a win. A previous result does not make a particular result more or less likely, and a losing run does not mean that a win is due. Avoid treating gambling as an investment, a source of income or a way to recover money that has already been lost.

On this page

Only gamble with money you can afford to lose after essential costs such as housing, food, bills, education and other commitments have been covered. Decide your entertainment budget before you play and do not increase it to chase losses. Gambling with borrowed money, credit intended for other purposes or money needed for everyday expenses can create serious financial pressure.

Treat gambling as paid entertainment rather than a way to earn money.
Set a time and money budget before starting a session.
Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
Never chase losses or rely on a lucky feeling to justify continuing.
Keep gambling separate from household expenses and financial commitments.
Do not borrow money, sell belongings or use another person’s funds to gamble.
Keep your account details private and do not allow other people to use your account.

Understand the odds

Every game has its own rules, features and probabilities. Read the available game information before playing and make sure you understand how stakes, outcomes and any bonus features work. A game’s appearance, sound or recent results do not change its odds. If you are unsure about a game or account feature, stop and seek clarification before continuing.

Tools to help you stay in control

Planning ahead can make it easier to keep gambling within safe boundaries. The Pokies Net Casino may provide account controls and responsible gaming features that allow players to manage their activity. Available options can depend on the account, service and applicable requirements. Review the settings available in your account and use the help or support process if you need assistance.

Deposit limits can help restrict the amount added to an account during a selected period.
Wagering or spending limits can help control the amount used for play.
Loss limits can help define the maximum amount you are prepared to lose.
Session or time reminders can prompt you to review how long you have been playing.
Time-out options can provide a temporary break from gambling.
Self-exclusion can prevent access for a chosen period or until further review, subject to the applicable process.
Activity and transaction information can help you review deposits, withdrawals, playing time and account use.

Choose limits that reflect your real budget rather than an amount you hope to afford later. Limits should be set before gambling, not adjusted during a session to allow further play. A limit is not a guarantee that you will win or avoid harm, so continue to monitor your behaviour and take a break whenever gambling feels difficult to control.

Taking a break or self-excluding

If you feel that you need to stop, use the available time-out or self-exclusion process as soon as possible. Self-exclusion is a serious commitment to stop gambling and may restrict access to the relevant account or service for the selected period. Do not create another account or ask someone else to gamble on your behalf during a break or exclusion period. If you cannot find the appropriate option, contact the available customer support channel and clearly state that you want help stopping gambling.

Recognising when gambling may be a problem

Problem gambling can affect people in different ways. You do not need to wait until there is a major financial loss before seeking support. Consider taking a break and getting independent help if gambling is becoming difficult to manage or is affecting your wellbeing, relationships, work or study.

You spend more time or money gambling than you intended.
You repeatedly try to cut back or stop but find it difficult.
You chase losses or gamble with increasing amounts to feel the same excitement.
You hide or minimise your gambling from family, friends or other people.
You feel restless, irritable or anxious when you are not gambling.
You miss work, study, sleep or important responsibilities because of gambling.
You borrow money, sell possessions or delay bills to continue gambling.
You use gambling to escape stress, sadness, loneliness or other difficult feelings.
Gambling causes arguments, financial concerns or loss of trust in your relationships.
You feel guilt, shame, hopelessness or distress after gambling.

If any of these signs sound familiar, stop playing and speak with someone you trust. An independent gambling support service, financial counsellor or health professional can help you make a plan without judgement. Support is available even if you are unsure whether your gambling qualifies as a problem.

Protecting your finances

Review your banking and account activity regularly. Consider asking your bank about gambling transaction controls or other tools that may be available. Keep a record of deposits and spending, and deal with unpaid bills or debts as a priority. A financial counsellor can help you understand your options. Do not try to solve gambling-related debt by gambling more.

Support, safety and age requirements

Gambling is an adult activity. You must not use the service if you are under the applicable legal age, and you must not allow a minor to access your account or device for gambling. Keep passwords, payment information and account access secure. If you share a device, use appropriate privacy and access controls, and log out after each session.

If another person’s gambling is affecting you, support is available for family members, partners and friends as well as for the person gambling. Set clear boundaries around money, seek independent advice and avoid covering up losses or debts. You are not responsible for controlling another adult’s gambling, but you can protect your own finances and wellbeing.

For Australian support, consider contacting a recognised gambling-help service, a qualified health professional or a financial counsellor. These services can provide confidential information about reducing or stopping gambling, managing money and supporting affected family members. If gambling has contributed to immediate danger, severe distress or thoughts of self-harm, contact emergency services or an urgent mental health service without delay.

Our approach

Responsible gaming is a shared responsibility. We aim to provide clear information and access to appropriate account controls where available. We may ask questions, request information or take steps relating to account activity where required for safety, identity, legal or compliance reasons. We may also restrict or close an account in accordance with our terms and applicable requirements.

If you are concerned about your gambling, do not wait. Stop playing, apply a limit or time-out, request self-exclusion and seek independent support. Responsible gaming information does not replace professional advice, but taking an early step can help protect your finances, relationships and wellbeing.